Our Commitment to your Pet.
1. We will care for all pets with kindness and will place their welfare above all
other business considerations.
2. We will provide Security and Safety for all pets in our care by means of
proper facility design, good screening and handling procedures, and by
keeping all pet areas free of potential hazards.
3. We will maintain a sanitary environment for all pets in our care.
4. We will provide vigilant supervision of all pets by competent, conscientious
personnel and will respond appropriately to any sign of inappropriate
behavior, distress or emergency.
5. We will provide individual water containers and clean water to boarded
pets and maintain clean containers of water available for all daycare, boarding and grooming dogs throughout the day.
6. We will ensure an adequate and proper diet is provided to each pet per
facility policy.
7. We will seek veterinary assistance whenever appropriate. The choice of
veterinarian will be governed by our emergency care policy.
8. We will require proper immunizations for all pets, as specified in our
admission/enrollment procedures.
9. We will administer owner-provided or veterinary-prescribed medication in
accordance with instructions.
10. We will take appropriate measures to control parasites within the facility
environment.
11. We will maintain facility temperatures within healthful limits, and will take
appropriate precautions to protect boarded pets with special temperature
requirements.
12. We will provide protection from the elements and from excessive exposure
to the sun, heat and cold for all pets.
13. We will provide adequate ventilation to minimize possible exposure to
harmful bacteria or viruses.
14. We will provide comfortable levels of light in all pet areas.
15. We will provide individual sleeping areas for boarded pets, and private
areas for daycare dogs when separation from the playgroup is necessary, all
of which are large enough to accommodate normal postural movements.
16. We will provide adequate exercise and play areas, which are safe, clean and large enough for each pet to exercise and/or play properly and safely.
Our Commitment to our clients.
1. We will deal honestly, fairly, and respectfully with the public, and will put
the welfare of pets in our care and service to our customers above personal
gain.
2. We will honor our commitments to our customers, whether they are made
in our advertising, or in person, and will avoid inaccurate or misleading
claims about the care which we provide.
3. We will respect the confidential nature of our business/client relationship,
and will not release client information to unauthorized individuals.
4. We will strive to maintain and advance the professional competence of our
staff by taking advantage of the educational opportunities available to us.
5. We will endeavor to resolve any disputes which might arise in a fair, amicable and professional manner.